FAQ

At Aloura, we want your experience to be as seamless and sparkling as our pieces. Here’s everything you might want to know:

Ordering & Shipping
Learn how to place an order, what payment methods we accept, and our delivery timelines. We offer international shipping and tracking on all orders.

Products & Materials
Our jewelry is crafted with high-quality, hypoallergenic materials. Get care tips to keep your pieces shining and learn about customization options.

Returns & Exchanges
Not in love? No worries. Discover our hassle-free return and exchange policy, along with refund processing times.

Repairs & Warranty
We stand by our craftsmanship. Find out how our warranty works and how to request a repair or resizing.

Gifting
Make it special with gift wrapping and personalized notes—perfect for any occasion.

Your Account & Privacy
Shop with confidence. Understand how to manage your account, reset your password, and how we keep your data secure.

Customer Support
Still have questions? Contact our support team—we’re here to help.